JUJI SOLUTION
Cognitive AI for Customer Engagement
Juji powers cognitive AI assistants in the form of chatbots to automate customer engagement.
Have a two-way conversation with each customer at scale, 24x7. Automate customer support and improve customer experience.
Why Juji is Better
ACHIEVING THE BEST ROI
Customer service chatbots are to automate customer support—repetitive help-desk tasks, and deliver personalized help at scale, 24x7. As described below, Juji's solution excels in four areas: chatbot service quality, implementation speed, chatbot maintenance, and chatbot handoff and integration, which provides you with the overall best ROI of customer service chatbots.
Superior Chatbot Quality
Compared to other customer service chatbots, Juji super AI enables chatbots to deliver higher quality customer service and greater customer satisfaction by handling:
multi-turn interactions for complex tasks
context-sensitive user inquiries and interruptions
+85%
service automation potential
Fastest to Implement
Compared to other chatbot builders, Juji's pre-built AI and no-code chatbot builder enables you to build customer service chatbots with all Juji AI powers, mostly in a single day instead of weeks or months.
50-100X faster
than any other chatbot builders
100% no coding
chatbot setup and customization
NO IT RESOURCES REQUIRED.
Easiest to Maintain & Improve
Like any AI solutions, customer service chatbots need to be maintained and improved. Juji's real-time AI learning enables you to teach and improve live customer service chatbots with uninterruptive service, which no other chatbot builders can offer.
real-time notification
of unanswered user questions
instant improvement of live chatbot
without interrupting ongoing chats
Flexible Handoff and Integration
Customer service chatbots often need to be integrated with third-party systems, such as accessing product catalog and supporting chatbot-human handoff. Juji supports such integration in multiple ways.
Even better, Juji chatbot can provide human agents or third-party systems with deep user insights, such as user unique characteristics, gathered from the chats to facilitate the next best actions.
How It Works
THREE-STEP SET UP ONE MANAGEMENT DASHBOARD
Three Steps to Set up
Juji Studio enables you to build and launch a powerful customer service chatbot rapidly in three (3) easy steps with no-coding.
WATCH A TUTORIAL VIDEO FOR CUSTOMER SERVICE AUTOMATION
STEP 1 Prepare Q&A List
First, prepare a Q&A list in a CSV file in this simple format. Use the Juji customer service chatbot template to create a new chatbot and then upload the CSV file.
STEP 2 Define Multi-Turn Q&A
Use chatbot analytics dashboard to define Q&As involving multi-turn interactions. Like designing a main chat flow, you design a multi-turn Q&A flow for the chatbot to interact with users and help fulfill their request.
STEP 3 Launch Chatbot
Once you're ready, launch your customer service chatbot. You can launch it on your website, Facebook Messenger, or your mobile app via Juji API.
Management Dashboard for Real-Time Monitoring & Update
Juji Studio provides you with a real-time dashboard to monitor and manage a customer service chatbot.
Periodically monitor the dashboard to address action items—any unanswered user questions and improve your chatbot. You can also view and download user insights for the next best action.
User Question Analytics
Use Juji dashboard to view audience information gleaned from chats, including the types of questions user asked and user characteristics for personalized customer service.
Unanswered Question List
Use Juji dashboard to view unanswered user questions gathered from user chats in real time. You can then address these questions to improve a live chatbot instantly.
Best Practice
The best customer service chatbot should go beyond answering customer questions but turn a passive customer support process into a proactive customer engagement. With Juji Studio, you can easily design a customer service chat flow to achieve all following goals in a customer service chatbot:
- answer customer questions including complex ones involving multi-turn interactions.
- elicit basic information or opinions from customers for future service or fostering customer advocacy (see screenshot on the right).
- introduce new product/service based on inferred customer interests.
- monitor dashboard regularly to view KPIs and improve chatbot.
Case Study
There are many chatbot use cases for customer support automation across industries. Our case study is a chatbot for healthcare use case. During the COVID-19 pandemic, a group of volunteers has built Jennifer, a chatbot on Juji to combat misinformation and answer public's questions regarding COVID-19.
Jennifer
born: March, 2020
Main Skills
I was made in just one day and has now been trained on 15,000+ questions about COVID-19. I can answer a wide variety of questions, such as treatment development and confirmed cases by location.
Main Achievements
3600+ hours
no-stopping service
71%
question answering rate